At Brandizia, your satisfaction is our top priority. We strive to ensure that you are fully satisfied with your purchase. If for any reason you are not completely happy with the products you have received, we offer a hassle-free refund policy to make things right.

1. Eligibility for Refunds

  • Refund requests must be made within 30 days of receiving your order.
  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Please provide proof of purchase or order confirmation to initiate the refund process.

2. Non-Refundable Items

Certain items are exempt from being refunded, such as:

  • Products marked as final sale.
  • Gift cards or promotional items.
  • Items that are damaged due to misuse or improper handling by the customer.

3. Process for Refunds

To request a refund, please follow these steps:

  1. Contact our customer service team at [email address] with your order number and reason for return.
  2. Once your request is approved, we will provide you with instructions on how to return the item.
  3. After we receive and inspect the returned product, you will be notified of the approval or rejection of your refund.
  4. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

4. Late or Missing Refunds

If you haven’t received your refund within the specified time, please:

  • Double-check your bank account or payment method.
  • Contact your bank or payment provider, as processing times may vary.
  • If you’ve done this and still have not received your refund, please reach out to us at [email address].

5. Exchanges

If you received a defective or damaged product, you are eligible for an exchange. Please contact us within 7 days of receiving the item, and we will guide you through the exchange process.

6. Return Shipping

  • Customers are responsible for covering the return shipping costs, unless the return is due to a mistake on our part or a defective product.
  • Shipping fees are non-refundable.

If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact us. We are here to help!

Thank you for shopping with Brandizia!