At Brandizia, customer satisfaction is our top priority. We understand that sometimes things don’t work out, so we’ve made our returns process easy and straightforward. Please read our Returns Policy to know your options.
1. Eligibility for Returns
You can return most items within 30 days of delivery for a full refund or exchange, provided the product is in its original condition—unworn, unwashed, and with all tags attached. Items not eligible for return include final sale products, gift cards, and customized items.
2. How to Initiate a Return
To start the return process, contact our Customer Service team at [email address] or call us at [phone number]. Provide your order number and details of the item you wish to return. We’ll guide you through the process and send you a return shipping label if necessary.
3. Return Shipping Costs
For defective or damaged items, Brandizia will cover the return shipping costs. However, if the return is due to a change of mind or incorrect ordering, you will be responsible for the return shipping fees.
4. Refund Processing
Once we receive and inspect your returned item, we’ll process your refund within 7-10 business days. Refunds will be credited back to your original payment method. Please note that depending on your bank, it may take additional time for the refund to reflect in your account.
5. Exchanges
If you would like to exchange an item for a different size, color, or style, please indicate this when initiating your return. We’ll send the replacement once the original item is returned.
6. Non-Returnable Items
The following items are not eligible for return:
- Products marked as final sale
- Perishable goods such as food or beauty products
- Gift cards
- Personalized or customized items
We’re here to ensure a smooth and hassle-free shopping experience. For any further questions, feel free to reach out to our Customer Service team.